Choosing a 3PL partner is one of the most consequential decisions an ecommerce brand makes. Get it right and you unlock faster shipping, lower costs, and freedom to focus on growth.
Questions to ask every 3PL.
- What's your average ship time? Same-day should be standard. Ask for actual data, not marketing claims.
- How many clients per account manager? Too many means less attention.
- What are ALL your fees? Get a complete schedule including receiving, storage, pick & pack, shipping, returns, and minimums.
- What's your error rate? Industry standard is 99%+. Below that, pause.
- Can I visit the warehouse? Any reputable 3PL welcomes visits.
- What integrations do you support? Make sure they work with your sales channels.
Red flags to avoid.
Long-term contracts before testing, vague pricing, no error rate data, and high-pressure sales. A good 3PL should make you feel confident, not cornered.
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